1-877-496-2229 Mon - Fri 10am - 6pm CST

Frequently Asked Questions


Q: What kind of a photo makes a good charm?

A: The images that work best are evenly lit color photographs from a digital camera or photo center that are in sharp focus. We need an image that has the full face and head/hair showing without obstructions or scuffs/scratches. 

Q: What resolution and file format does my photograph have to be?

A: Digital images must be in .jpg or .bmp format at 300dpi or higher for us to create the best possible likeness. If you send an unacceptable image, we will not proceed until we contact you.

Q: Can I order over the phone?

A: Please call 877-496-2229 to place your order. Our Customer Service staff is here to assist you 10am-6pm Mon-Fri and 10am-4pm Sat CST.

Q: How long does it take to make a charm?

A: It typically takes only 2 to 3 weeks from the time we receive your order and image until the charm is ready for shipping or pick-up. You should expect 3-5 days for your charm to arrive from the day it was shipped.

Q: Are BabyFaces only available as kids?

A: Provide us with an image of a pet, parent, grandparent, or anyone you love and we will use that photograph to create your charm. Adult oriented material and trademarked images will not be accepted.